Terms of Use

Welcome to the The Crane Clinic (“Crane Clinic, CraneClinic, Acupuncture Galway” “we” or “us”) Website, thecraneclinic.com (the “Site”). The Crane Clinic and team provides services to subject to notices, terms and conditions as set out below. By accessing, browsing, or shopping on this website, you agree to all the terms and conditions in this agreement.

  1. Website Terms
    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you use the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

  1. General conditions
    We reserve the right to refuse service to anyone for any reason at any time.
    You understand that your content may be transferred unencrypted and involve (a) transmission over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
  2. Data Protection and Privacy Statement
    Data protection and privacy statements are on the terms set out in our Privacy Policy and incorporated into these Conditions.
  3. Liability Limitations
    We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
    We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
    You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
    You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall The Crane Clinic be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

  1. Governing Laws
    This Agreement is governed by the laws of Ireland, and the obligations, rights and remedies of the parties hereunder shall be determined in accordance with such laws.
  2. Copyright
    This website is the property of The Crane Clinic. All material on this website – including content, graphics, text, images, trademarks, tradenames and logos – is copyright of The Crane Clinic and is provided solely for your personal, non-commercial use. Images/graphics included on www.thecraneclinic.com are owned by The Crane Clinic or we have received express permission to use them (Homepage Claddagh image, photo credit: Professor Chaosheng Zhang). Additional therapies and condition images from Pexels, UnSplash.com, or purchased from iStockPhoto. You may not use this website or the content of this website (including graphics) for any commercial purpose. This site may be copied for the purpose of viewing but may not be permanently stored or copied for further distribution.
  3. Optional Tools and Third-Party Links
    Optional Tools: We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
    Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third party provider(s). We may also, in the future, offer new services and/or features through the Website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-Party Links: Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant, and will not have any liability or responsibility for any third-party materials or websites or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

5. Payment Processing and Payment Terms
We currently accept all major credit and debit cards, through a third party, Stripe. The full payment for purchases needs to be made by Stripe, after which a confirmation email will be dispatched (containing PDF voucher as attachment). Note: In line with the EU Payment Services Directive on Strong Customer Authentication (SCA), an additional security measure to our payment process is included. Prior to completing your online shop with us, you may see an additional security step called Strong Customer Authorisation (SCA) for all transactions above €30, if your bank requires this. This new payment change came into effect online on 1st January 2021. The change will ensure your online transactions are processed with ease and are more secure. To learn more about how Stripe, our third-party payment processor handles Card Authentication and 3D Secure, visit https://stripe.com/docs/payments/3d-secure.

6. Billing information Terms and Conditions
Accuracy of billing and account information: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel and order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

7. Product Information & Ordering
Products & pricing
The Crane Clinic attempts to be as accurate as possible. However, The Crane Clinic does not warrant that product descriptions and website content is accurate, free of errors, complete or current. Prices for our products are subject to change without notice.

Our products are priced in Euro. When paying by credit/debit card this is the amount which will be deducted from your debit or credit card. When purchasing products with sterling or other currencies, debit or credit cards, the exchange rates will be set by the cardholder’s bank. These rates fluctuate on a daily basis. For further information, cardholder should contact their bank as exchange rates are not applied by The Crane Clinic. All prices shown on our website are inclusive of VAT.

Ordering Goods
When an order for Gift Voucher is placed on our website, you will receive a confirmation email confirming we have received your order and it is processed. 

All therapies booked with Gift Voucher are subject to availability. Our display of products on our website is an invitation and not an offer to sell those goods to you. An offer is made when you place the order for your products.

If products that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process any remaining products on your order. We will not supply a replacement product without your authorisation.

Cancelled orders by us: Occasionally due to cancellation of therapy sessions offered we may have to cancel items within your order because we are unable to fulfil them. In this case we will not have charged your card at this point, so the order will be voided and the original card authorisation reversed. This should not result in any charge on your card. Please note that some banks display authorisation requests on cards on their online banking, but this is not a debit from your account.

8. Bookings made with Gift Voucher

All bookings made are subject to availability and change. Gift vouchers are non-transferable, non-refundable and cannot be exchanged for cash. No change or certificate for unused differences can be issued. This gift voucher must be presented for validation on arrival at The Crane Clinic. Any
reservation made using your gift voucher will be subject to our normal booking policy. Gift vouchers will be automatically redeemed in the case of a no show. We are not responsible if a Gift Voucher is lost, stolen, destroyed or used without permission